How to Copy and Check Your Flower Delivery Information
“Press and hold the delivery information above to copy it” means touching the address or delivery text on your phone and keeping your finger there until selection or copying options appear. Choose Copy if it is offered, then paste the details into the intended field or message. If nothing happens, try selecting the text in your browser or copying it on a computer; the available controls depend on your device and the page.
When customers arrange flowers from abroad, a copied address is often the starting point for the whole order. The useful next step is checking that the text includes the destination city, the correct building and the recipient’s contact details, rather than assuming every line belongs in the address field. At Pyat Tsvetov (5 Flowers), our Saint Petersburg flower shops have served customers since 2011. This guide explains how to turn a copied message into clear delivery instructions while keeping the address, timing and gift message separate.
Copy the complete address and check what actually pasted
On many phones, holding a finger on selectable text brings up handles that let you extend the selection across several lines. Include the city and any apartment, entrance or access information supplied with the address, then use Copy. Tap the destination field and choose Paste, checking the result before moving on. A line break can make a complete address look finished even when the last part was left out, so compare the beginning and end with the original message.
If the information is inside a picture, an ordinary long press may select the image rather than its words. Your device may offer text recognition, but check any extracted address against the picture, especially building numbers and Cyrillic letters. When that option is unavailable, type the details carefully or ask the person who supplied them for a text version. Avoid sending an address screenshot to someone who only needs the card wording: keep personal delivery information within the order conversation.
Keep the Russian address intact and separate the instructions
If you receive an address in Russian, preserve that original version instead of replacing it with an automatic English translation. Street names, building numbers and additional building designations are easier to compare when everyone is reading the same text. Put the city first, followed by the street, building and apartment or office details that apply. Do not guess a missing number from a map result; ask the sender of the address to confirm the exact destination.
Separate the recipient’s name and phone number from the address, and place access notes in their own clearly labelled text. For example, an entrance number describes how to reach the door, while a card message belongs with the flowers and should not contain those directions. Our guide to what information the courier needs helps you review the essentials. Before submitting, read the address once as if you were arriving there for the first time and remove any ambiguous shorthand.
Bouquets we can deliver
Choose delivery timing in the recipient’s city
For a gift sent from abroad, write down the intended date and time in the recipient’s local time before completing the order. Russia spans several time zones, so a date in your calendar may need a second check against the destination. Express delivery in large cities is available in 1–2 hours after the order is confirmed; that interval starts at confirmation. If you are planning around a meal, work shift or family visit, choose timing that gives the recipient a realistic opportunity to receive the bouquet.
Delivery can also be arranged for an exact time with a tolerance of plus or minus 30 minutes, or within the windows 09–12, 12–15, 15–18 and 18–21. You can pre-order 1–30 days ahead. In Saint Petersburg, delivery operates around the clock; do not assume that schedule applies to another city. Review delivery and payment information when planning, and distinguish a preferred arrival time from a fixed event that cannot accommodate the stated timing tolerance.
Plan a surprise that the recipient can actually receive
A surprise works best when the recipient can answer the phone and reach the delivery address. The courier calls about 15 minutes before arrival, so use a number that belongs to the person receiving the flowers and check it for typing errors. If you know they will be in a meeting or travelling, choose a more suitable delivery period. An anonymous gift still involves practical contact with the recipient; anonymity concerns the sender’s identity, rather than a promise of delivery without a call.
Delivery is anonymous by default: the courier does not name the sender. A card with your text is free, so decide whether your wording should identify you through a name, initials or a shared reference. If the recipient is absent, we agree a second delivery the same day or handing the flowers to a neighbour or concierge with the sender’s consent. Make any consent clear in the delivery instructions, and avoid assuming that leaving flowers with someone else will always be appropriate.
Match the bouquet and card to the person receiving them
Start with the recipient’s known preferences when browsing the bouquets catalogue: favourite colours and the mood of the occasion are more useful than a rigid list of flower meanings. Red roses commonly carry a romantic association, but the relationship and accompanying words shape how a gift is understood. In Russian gift etiquette, bouquets for happy occasions traditionally use an odd number of stems when the stems are individually counted. If a particular count matters to your recipient, check the chosen bouquet’s description rather than judging it from the photograph.
Write the card as something the recipient will read without hearing your voice. A short birthday wish, a specific thank-you or a simple expression of affection usually needs less explanation than an elaborate quotation. For a colleague or someone you do not know closely, keep the wording warm and appropriate to the relationship. Check names and spelling in the final text, particularly when switching between alphabets, and keep private address details or instructions to the courier out of the greeting.
Complete checkout and help the flowers settle after arrival
We deliver flowers across Russia, and city delivery costs 500 RUB. For remote districts and suburbs, the operator confirms the delivery price when confirming the order, so do not treat the city charge as the confirmed cost for every address. Online checkout uses CloudPayments; check the payment options displayed there, especially when ordering from abroad, because acceptance of every foreign card is not guaranteed. For questions about your order or its delivery details, call 8 (812) 507-67-05.
Once the bouquet arrives, remove any transport wrapping that prevents the stems from sitting properly in a vase, while leaving structural ties in place if they hold the arrangement together. Use a clean vase, trim the stem ends with a clean, sharp tool and remove leaves that would sit below the waterline. Add flower food according to its packet instructions if you have it, and replace water when it becomes cloudy. Keep the bouquet away from direct sun, heaters and ripening fruit; if the flowers are arranged in floral foam, keep that material moist instead of transferring the arrangement straight into a vase.
Frequently asked questions
Why does pressing and holding the delivery information do nothing?
The text may be part of an image, or the page may not support text selection in that area. Try opening it in your browser or on a computer, or type the details and compare them carefully with the original.
Should I translate a Russian delivery address into English?
Keep the original Russian address if you have it, so street names and building details remain easy to compare. If you add an English explanation, retain the Russian version alongside it.
Can I send flowers anonymously?
Yes, delivery is anonymous by default and the courier does not name the sender. A card with your text is free, so check whether your message reveals your identity.
Can I pay for flowers with a card issued abroad?
Online checkout uses CloudPayments, and you should check the options displayed at checkout. Acceptance of every foreign card is not guaranteed.
What happens if the recipient is away when the courier arrives?
We agree a second delivery the same day or handing the flowers to a neighbour or concierge with the sender’s consent. The courier calls the recipient about 15 minutes before arrival.
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