Will My Recipient Be Told the Price of the Bouquet They Receive?
This is one of the questions we hear almost every day at Five Flowers, usually asked quietly and a little apologetically, as if the customer feels they should already know the answer. They do not need to apologise — it is a completely reasonable thing to want to know before you place an order. The short answer is no: the recipient will not see the price on any paperwork, card or packaging that travels with the bouquet. The longer answer explains exactly what does accompany the flowers, what the courier hands over, and the one or two situations where a price could theoretically appear if you are not careful.
What Actually Travels with the Bouquet When It Is Delivered
When our courier arrives at the recipient's door, they carry the bouquet and, if the sender ordered one, a small greeting card. That card contains only the message the sender typed at checkout — nothing else is printed on it. There is no receipt, no invoice, no order summary and no packing slip tucked inside the wrapping. The bouquet itself is wrapped in craft paper or a decorative sleeve depending on the design, and neither of those carries any pricing information. In Russian flower delivery culture it has long been considered poor form to let the recipient know what was spent — the gift is meant to speak for itself, not announce its cost. Five Flowers follows that convention strictly, which means the entire paperwork trail stays on the sender's side: the order confirmation, the payment receipt and the VAT document all go to the email address of the person who placed the order. The courier carries a delivery manifest on their phone for internal routing purposes, but that screen is never shown to the recipient and is not printed out or left behind. So from the moment the flowers leave our workshop on Vasilyevsky Island to the moment they are handed over, no figure in roubles appears anywhere the recipient can read it.
Bouquets we can deliver
The Greeting Card: What It Contains and What It Does Not
The greeting card is probably the item customers worry about most, because it is the one piece of paper that is explicitly addressed to the recipient. It is a small folded card, roughly the size of a business card envelope, and it is sealed before the courier picks up the order. The only text on it is whatever the sender wrote in the message field during checkout. If the sender left the message field blank, the card is either omitted entirely or included blank depending on what was selected — but either way it carries no pricing. Our florists do not add anything to the card after the sender submits it. There is no stamp, no barcode, no order number printed on the outside of the envelope that could be cross-referenced with a price list. One practical note: if you are sending flowers to someone who is very curious and technically inclined, be aware that the card envelope does carry the recipient's name on the front, written by hand by the florist. That is purely for identification during multi-stop courier runs and tells the recipient nothing about cost. The card is the most personal part of the delivery, so we keep it exactly as the sender intended — a message, nothing more. Senders sometimes ask whether they can include a handwritten note on a larger card; that is possible as an add-on, and the same rule applies: only what the sender writes goes on it.
Packaging, Wrapping and Any Labels on the Bouquet Itself
Fresh flowers from our workshop travel in one of several wrapping styles depending on the bouquet construction. A classic round bouquet of garden roses such as David Austin varieties, or a structured arrangement of ranunculus and lisianthus, typically goes out in a double layer of kraft paper secured with a ribbon. Tropical stems — anthuriums, birds of paradise, heliconia — often travel in a water-tube fitted box to protect the heads during transit. Neither the kraft paper nor the box carries a price sticker, a barcode linked to a price or any printed figure. There is a small adhesive label on the outside of the box used for our courier's routing, which shows the delivery address and a short internal reference code. That code is meaningless to anyone outside our logistics system and cannot be used to look up a price on our website or anywhere else. Some customers ask about care instruction cards, which we include for more delicate varieties — for example, we often add a card with water-change advice for Ecuadorian roses or humidity notes for tropical varieties. Those cards are pre-printed and generic; they mention the flower name and care steps, not the price or the order details. The wrapping is chosen by our florists to suit the stems, not to carry information, and we audit our packaging regularly to make sure no pricing slips through.
Digital Receipts and Order Confirmations: Where They Go
When you pay for a bouquet on 5cv.ru, the system sends an order confirmation to the email address you entered at checkout. That email contains the full itemised breakdown: the bouquet, any add-ons such as a soft toy or a box of chocolates, the delivery fee and the total. It goes only to the sender's address. If the sender and recipient share an email address — which occasionally happens with couples — then yes, the recipient could theoretically see the confirmation if they check that inbox. This is the one scenario where pricing becomes visible, and it is entirely within the sender's control to avoid by using a personal email rather than a shared one. We do not send any notification email to the recipient before or after delivery that contains pricing. The recipient may receive a short SMS or messenger message from our courier saying the delivery is on its way, but that message contains only the courier's name, an estimated arrival window and a contact number — no order value. After delivery, we sometimes send the sender a photo confirmation showing the flowers at the door; that goes to the sender's contact, not the recipient's. Russian e-commerce law requires us to provide a fiscal receipt to the paying customer, and we comply, but that document travels electronically to the payer only. There is no paper receipt handed to the recipient at the door.
What the Courier Does and Does Not Hand Over at the Door
Our couriers are trained on a specific handover procedure, and understanding it removes most remaining anxiety about price visibility. The courier arrives, confirms the recipient's name, hands over the bouquet and the greeting card if one was ordered, and asks the recipient to confirm receipt — usually a simple yes or a tap on the courier's app. The courier does not present any paperwork for the recipient to sign in Russia the way a parcel courier in some other countries might. There is no delivery note requiring a signature that could list the order contents or value. The courier's phone shows a checklist for their own use — address confirmed, flowers intact, card handed over — but the recipient never handles that device. If the recipient asks the courier how much the flowers cost, the courier will politely say they do not have that information, which is true: our couriers see the delivery manifest but not the pricing breakdown. This is a deliberate policy. We find that recipients occasionally do ask out of curiosity, especially when the bouquet is visibly large — a fifty-stem arrangement of spray roses and eucalyptus will prompt questions. The courier's honest answer is that pricing is between the sender and the shop. Couriers are not put in the awkward position of having to lie; they genuinely do not carry that data on their route sheet.
Situations Where Price Visibility Becomes a Real Risk
There are a handful of real situations — not hypothetical ones — where a recipient could piece together pricing information, and it is worth knowing them so you can plan around them. The first is the shared email address scenario described earlier. The second is a screenshot: if the sender takes a screenshot of their order confirmation and sends it to the recipient as proof the flowers are coming, the price is right there in the image. This sounds obvious, but we have had customers contact us after doing exactly this and then worrying about it. The third situation involves corporate orders. When a company orders flowers for a client or employee and uses a corporate billing address, the fiscal document sometimes goes to a general finance inbox that multiple people can access. If the recipient works in that finance department, they could see the invoice. The solution is to use a personal email for the order confirmation even when paying with a corporate card. The fourth situation is price tags left on add-on items. If you add a potted orchid — a Phalaenopsis, for example — to your order and that plant came with a retail price tag on its nursery pot, our florists remove it before dispatch. We check this as standard, but if you are sending a potted plant rather than a cut bouquet, it is worth noting in the order comments that you want all tags removed, just as an extra layer of certainty. Cut flowers never carry price tags.
How to Order So That Pricing Stays Completely Private
The practical steps are straightforward. Use your own email address at checkout, not a shared or work inbox. Write your greeting card message carefully at the time of ordering, because once the card is sealed and the bouquet is on the courier's route, we cannot reopen it. Do not send the recipient a screenshot of your order confirmation — if you want to give them a heads-up that flowers are coming, send a simple text message saying to expect a delivery. If you are adding a potted plant or a gift item such as a candle or a macaron box, add a note in the order comments asking for all retail labels to be removed, and our florists will double-check before wrapping. If you are a corporate sender using a company account, register with a personal email and settle the billing separately, or ask our team about invoice arrangements that keep the fiscal document away from shared inboxes. Beyond those steps, the process is already designed to protect sender privacy. We built the system this way because a large share of our orders are surprises — birthday bouquets of garden roses timed to arrive before the recipient wakes up, anniversary deliveries of peonies or tulips coordinated with a restaurant booking. Those surprises only work if the recipient receives flowers and a card, not flowers, a card and an itemised receipt. That principle is baked into every stage of how we pack, label and deliver.
The recipient of your bouquet will see exactly what you intend them to see: the flowers, the wrapping and the words you chose for the card. No price appears on any physical item that travels with the delivery, no receipt is handed over at the door, and all financial documentation goes exclusively to the email address of the person who placed the order. The only genuine risks are ones you control — shared inboxes, forwarded screenshots and retail tags on potted add-ons, all of which are easy to avoid with a little forethought. If you have a specific situation that does not fit the standard pattern, our team is reachable before you confirm the order, and we can walk through it with you. We deliver bouquets across Russia in 1–2 hours.
Frequently asked questions
Does the courier hand any paperwork to the person receiving the flowers?
No. The courier hands over the bouquet and the greeting card if one was ordered, then confirms receipt on their own device. No delivery note, invoice or receipt is given to the recipient. The courier's phone screen is for internal use only and is not shown to the person at the door.
Will the recipient get an email or SMS mentioning the order value?
No. Any SMS or messenger notification sent to the recipient contains only the courier's name, an arrival window and a contact number. The order confirmation with the full price breakdown goes only to the email address the sender entered at checkout. The recipient receives no financial communication from us.
What if the recipient asks the courier how much the bouquet cost?
Couriers are not given pricing information on their route manifests, so they genuinely cannot answer that question. They will tell the recipient politely that pricing is between the sender and the shop. This is not a scripted deflection — couriers simply do not have access to order values during their deliveries.
I am adding a potted plant to the bouquet. Will the price tag be removed?
Our florists remove retail tags from potted plants as standard before wrapping. If you want extra certainty, add a short note in the order comments requesting tag removal. Cut flowers never carry price tags at any point in our process, so that concern applies only to potted or growing plants added as gifts.
Can I request a printed receipt for my own records without it affecting the delivery?
Yes. Your fiscal receipt is sent electronically to your email address and has no effect on what the recipient receives. If you need a printed or formatted invoice for expense purposes, contact our team after placing the order and we will arrange it separately. Nothing extra is added to the bouquet packaging as a result.
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