Flowers for You Tracking: How to Follow Your Bouquet Order
Tracking flowers you have sent to someone works through a few fixed points rather than a parcel-style tracking number: the confirmed order with its delivery time, the courier's call to the recipient about 15 minutes before arrival, and the hand-over itself. If you need an update at any stage, the quickest way is to call us on 8 (812) 507-67-05 with your order details.
In our Saint Petersburg shops, the question 'where is my bouquet now' comes up almost every day, especially from customers ordering from abroad for parents, partners and colleagues. The answer depends on which delivery option was chosen and what was agreed at confirmation. This guide walks through the order step by step, so you know which moments to watch and what each one tells you.
Step one: the confirmed order
Everything starts with confirmation. Once you place and pay for an order, the operator checks the address, the delivery time, the recipient's phone number and the text for the card. For remote districts and suburbs the operator also confirms the delivery price at this point; city delivery costs 500 RUB. A confirmed order is the first real status update, and it means the bouquet is planned for a specific time and place.
This is the step where most later problems can be prevented. Give the full address with entrance, floor, flat and door code, and add a note about anything unusual, such as a courtyard entrance or a gate that is locked in the evening. Saint Petersburg has many old buildings where the street number leads into a courtyard with several doors, and one extra line in the order notes saves the courier from searching.
Keep the order number and the confirmed time in one place, ideally converted to your own time zone. When you call about the order later, these two details let us answer in a few seconds instead of searching by name or address.
Delivery options and what to expect from each
In large cities, express delivery means the bouquet arrives 1-2 hours after the order is confirmed. This suits a forgotten birthday or a last-minute apology, and there is very little waiting to follow. If you choose express, make sure the recipient is likely to be at home or at work for the next two hours.
For planned occasions, an exact time with a margin of plus or minus 30 minutes is the most precise option, and it suits surprises timed to a dinner or a meeting. Time windows of 09-12, 12-15, 15-18 and 18-21 give the courier a three-hour range; the bouquet can arrive at any point inside the window. You can also pre-order from 1 to 30 days ahead, which is useful when you know the date well in advance, such as 8 March or a wedding anniversary.
In Saint Petersburg delivery runs around the clock, so we can also plan early morning or late evening deliveries in the city. For a surprise at midnight on a birthday, agree the time in advance and make sure someone will open the door.
Bouquets we can deliver
The courier's call: the most useful update
About 15 minutes before arrival, the courier calls the recipient. For the person receiving the flowers this is the signal to come down, open the gate or tell the security desk. For you as the sender, it is the clearest sign that the bouquet is close, so it helps to ask a family member to let you know when the call comes if the occasion matters to you.
Because of this call, the recipient's phone number is the single most important detail in the order. Older relatives sometimes ignore calls from unknown numbers, and office staff may have their phones on silent in meetings. If you can, warn the recipient that a delivery is on its way without saying what it is, or give the number of someone who will be with them.
Delivery is anonymous by default, and the courier does not name the sender. If you want the recipient to know who thought of them, write your name in the card, which is free. Customers often tell us later that the card, not the bouquet size, was what the recipient talked about.
If the recipient is not at home
Sometimes the courier arrives and nobody opens the door. In that case we agree a second delivery the same day, or hand the flowers to a neighbour or concierge with the sender's consent. Nothing is left outside the door without your agreement, which matters in winter when a bouquet on a cold landing would suffer within an hour.
Decide in advance which option you would prefer. If the recipient often works late, a second delivery in the evening is better. If the building has a concierge the family trusts, leaving the flowers there may be simplest. Writing this preference in the order notes means fewer calls between time zones if plans change.
Flowers handle a short wait well if they stay cool and away from radiators. If the bouquet goes to a neighbour or a concierge, it is enough to keep it in a cool place until the recipient collects it; roses and chrysanthemums are particularly tolerant of a few hours' delay.
Helping the bouquet last after delivery
Tracking ends at the door, but the bouquet's life is just beginning. You can add a short care note to the card, such as 'trim the stems and change the water every two days'. Recipients often put flowers straight into a vase without cutting the stems, and that alone can shorten vase life by several days.
The basic routine is simple: cut 1-2 cm off each stem at an angle, remove leaves that would sit in water, and stand the bouquet in clean, cool water away from radiators, direct sun and ripening fruit. Change the water every one or two days and refresh the cut each time. Most bouquets kept this way last a week or longer.
Choose flowers with the recipient's home in mind. A compact bouquet suits a small flat and an older person who will carry it upstairs, while a large arrangement is better for an office reception or a celebration. Browse our bouquets catalogue with these details in mind, and read how to track your flower order after it is placed for more on order statuses.
Ordering from abroad with Pyat Tsvetov
Pyat Tsvetov (5 Flowers) has been working since 2011 and has three of its own flower shops in Saint Petersburg, on Ilyushina Street, Obvodny Canal Embankment and Srednerogatskaya Street. We deliver flowers across Russia, and many of our customers place orders from other countries for family and friends here.
Payment is online on the site by bank card, SBP or Yandex Pay. Foreign bank cards are accepted through Robokassa, so you can pay with a card issued outside Russia. Full terms are on the delivery and payment page. For any question about an order, its status or the delivery time, call 8 (812) 507-67-05.
Frequently asked questions
Is there a tracking number for a flower order?
A bouquet travels across one city within hours, so the order is followed through its confirmed delivery time, the courier's call to the recipient and the hand-over. For an update, call 8 (812) 507-67-05 with your order details.
When will the recipient know the flowers are coming?
The courier calls the recipient about 15 minutes before arrival. Make sure the phone number in the order is correct and in use.
What happens if nobody is at home?
We agree a second delivery the same day or leave the flowers with a neighbour or concierge, but only with the sender's consent.
Can flowers be delivered at night in Saint Petersburg?
Yes, in Saint Petersburg delivery runs around the clock. Agree the exact time in advance and make sure someone will answer the door.
Can I pay with a card issued abroad?
Yes. Foreign bank cards are accepted through Robokassa, and you can also pay by bank card, SBP or Yandex Pay on the site.
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