Sending Flowers to Russia and Keeping Track of Your Order
When you send flowers with us, the easiest way to track the order is to know its stages: the operator confirms it, the bouquet is delivered at the time you chose, and the courier calls the recipient about 15 minutes before arrival. If you want to check the status at any point, call us at 8 (812) 507-67-05 and we will tell you where your order is.
Customers who order from abroad worry about one thing above all: they cannot see the doorstep. They are in another country, often in another time zone, and the recipient might not mention the flowers until the evening. Over the years in our Saint Petersburg shops we have learned which details make an order easy to follow and which mistakes cause most of the anxious calls. Here they are, step by step.
What happens after you place the order
The order goes through a few clear stages. First you choose the bouquet, the date and the delivery time, and pay online by bank card, SBP or Yandex Pay; foreign bank cards are accepted, with payment processed through Robokassa. Then the operator confirms the order. For addresses in the city, delivery costs 500 RUB; for remote districts and suburbs the operator confirms the price at this stage, so the final amount is clear before anything is sent.
Once the order is confirmed, the timing you selected starts to apply. Express delivery in large cities takes 1-2 hours from confirmation. With an exact time the courier arrives within about half an hour of the agreed moment, and with a time window, at any point within 09-12, 12-15, 15-18 or 18-21. Pre-orders made 1-30 days ahead wait for their date.
Keep the details of your order in one place: the delivery date and time, the recipient's name and address, and the phone number you used at checkout. When you call to ask about the status, having this ready makes the conversation short, and it saves you searching through emails at two in the morning in a different time zone.
The courier's call: the key moment of delivery
About 15 minutes before arrival, the courier phones the recipient. This call is the most important checkpoint in the whole order, because it confirms that the person is at home and lets them come down or open the door. That is why the recipient's mobile number matters more than any other field in the form. A landline at an empty flat or a number with a missing digit is the single most common reason a delivery is delayed.
If the recipient does not answer or is away, we agree a second delivery the same day or, with your consent, hand the flowers to a neighbour or a concierge. If you already know the recipient might be out, write in the comments which option you prefer. Then nobody has to wait for you to wake up in another time zone to make a decision.
Delivery is anonymous by default: the courier does not name the sender. If you want the recipient to know straight away who sent the flowers, sign the card, which is free. It also helps when the recipient later thanks you, which is often the moment customers abroad learn that the bouquet arrived.
Bouquets we can deliver
How to check the status from abroad
Questions about an order are answered by phone at 8 (812) 507-67-05. Customers call to confirm that the order was accepted, to ask whether the courier is already on the way, or to change a detail such as the entrance number or intercom code. The earlier you call with a change, the easier it is to take into account, so if you notice a mistake in the address, phone straight away rather than waiting for the delivery day.
Plan your call around the recipient's local time, not yours. If the delivery is in Saint Petersburg in the 12-15 window and you are in New York, the courier may be at the door while you are still asleep. In that case, the best thing you can do is fill in the order carefully in advance: a correct mobile number, the full address with entrance and floor, and a note about what to do if nobody is home.
Our article on tracking a flower order after it is placed goes through typical situations in more detail, and the delivery and payment page summarises the timing options in one place.
Ordering in advance makes tracking simpler
Orders placed on the day are perfectly possible, with express delivery in large cities 1-2 hours after confirmation, but advance orders are easier to follow. You can pre-order 1 to 30 days ahead, so the confirmation, payment and any questions about the address are settled long before the date. On the day itself there is only one step left to watch: the delivery in the window you chose.
Customers abroad who send flowers for birthdays, anniversaries or name days often order a week or two ahead for this reason. It leaves time to call us if something in the order needs to change, and it means you do not have to stay awake in your own time zone waiting for news. In Saint Petersburg delivery is around the clock, which gives even more flexibility when choosing a time that suits the recipient.
If the date is close to a major holiday such as 8 March or New Year, ordering early is even more useful, because many people send flowers on the same day and a calm, confirmed order is the best way to make sure yours stands out for the right reasons.
Details that make an order easy to follow
Most delays are caused not by the delivery itself but by gaps in the form. Write the recipient's full name as it appears on the door or in the building, especially in large complexes where the concierge checks names. Add the entrance number, the floor and the intercom code if you know it. In older Saint Petersburg buildings with courtyards, a short note such as 'entrance from the courtyard, second door on the left' saves the courier several minutes of searching.
Choose the time with the recipient's day in mind. An office worker is easiest to reach at work in the 12-15 window, while a retired relative is usually at home in the morning. For a surprise at a specific moment, such as the start of a birthday lunch, ask for an exact time instead of a window, so the courier arrives within about half an hour of it.
If the order is for several people, for example colleagues in different offices, place separate deliveries with their own addresses and phone numbers. Each one is then confirmed and delivered on its own, and you can check them one by one rather than trying to untangle a single combined order.
After the flowers arrive
A delivered bouquet is not the end of the story for a florist. Tell the recipient, or write on the card, a few simple care steps: trim the stems by 1-2 cm at an angle, use a clean vase with cool water, remove leaves below the waterline and change the water every second day. Keep the vase away from radiators and the fruit bowl, because warmth and ripening fruit shorten vase life.
Long-lasting flowers such as chrysanthemums, alstroemeria and spray roses stay fresh for a week or more with this care, which means your gesture stays on the recipient's table and in their thoughts for days. If you are choosing a bouquet now, our bouquets catalogue shows the options by size and colour.
Frequently asked questions
How can I track my flower order to Russia?
Call us at 8 (812) 507-67-05 and we will tell you the status of your order. The key stages are confirmation by the operator, delivery at the time you chose and the courier's call to the recipient about 15 minutes before arrival.
Will the recipient be told before the courier arrives?
Yes, the courier calls the recipient about 15 minutes before arrival. That is why a correct mobile number for the recipient is so important.
What if the recipient is not at home?
We agree a second delivery the same day or, with your consent, hand the flowers to a neighbour or concierge. You can note your preference in the order comments.
Can I change the address after placing the order?
Call us at 8 (812) 507-67-05 as soon as you notice the mistake. The earlier we know, the easier it is to take the change into account.
Does the courier say who sent the flowers?
No, delivery is anonymous by default. Sign the free card if you want the recipient to know the flowers are from you.
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