What “The Shipment Was Sent Abroad” Means for Your Flowers
“The shipment was sent abroad” means that a shipment has been dispatched to another country; the wording alone does not confirm arrival or delivery to the recipient. If this appears in parcel tracking, check the next update and the destination details before treating it as a completed delivery. For a flower order, distinguish that shipping message from confirmation that the bouquet has reached the person receiving it.
Customers arranging flowers from another country often need help separating two situations: sending a gift to someone in Russia and ordering flowers for an address outside Russia. At Pyat Tsvetov (5 Flowers), we deliver across Russia and also abroad, covering 53 countries and more than 1630 cities. We have been working since 2011 and have three flower shops in Saint Petersburg. The recipient’s destination determines which catalogue, delivery charges and timing information apply.
Read the status before making plans around it
A short shipping update tells you about a stage in a journey, rather than the recipient’s experience. Look at the date of the message, the stated destination and any later entries before drawing conclusions. A dispatch notice is not enough to decide that flowers are waiting at the door or that someone should leave work to receive them. If the wording is unclear, ask the service handling that order to explain what its status means.
For a flower gift, the practical details are the delivery address, the recipient’s availability and the arrangements confirmed for the order. Keep the order confirmation available so that you can refer to the correct details when asking for help. For questions about a Pyat Tsvetov order, call 8 (812) 507-67-05. Avoid using a general parcel-tracking phrase as a substitute for the delivery information agreed for your bouquet.
Choose the route by the recipient’s address
If you live abroad and your recipient lives in Russia, you are arranging delivery to Russia. Start with the destination city and browse the Bouquets catalogue with the occasion and the recipient’s preferences in mind. Delivery within Russian cities costs 500 RUB; for remote districts and suburbs, the operator confirms the price when confirming the order. Check an address near a city boundary carefully instead of assuming that the city charge applies.
For a recipient outside Russia, use Flower delivery abroad, where the available countries and cities are listed in Russian. Coverage includes destinations in the USA, United Kingdom, Poland, France, Spain, Egypt, Germany and Canada, among others. Choose the relevant country or city page before selecting a bouquet. Overseas prices are shown in rubles and already include delivery, so the Russian city delivery charge should not be added to them.
Bouquets we can deliver
Prepare the address, message and payment
Write the recipient’s address as clearly as possible, including the apartment or office details needed to identify the destination. Check the recipient’s phone number and country code for typing errors before submitting the order. For a workplace, consider whether the person will actually be there on the intended day. These checks are especially useful when you are arranging a gift from a different country and cannot correct an unclear address in person.
An order abroad follows the same basic process as an order in Russia: choose a bouquet on the destination page, enter the address and card text, and pay online in rubles. Checkout uses CloudPayments; check the payment options displayed there for your card. Acceptance of every foreign card cannot be promised. You can also consult Delivery and payment when reviewing the arrangements for an order to Russia.
Match the delivery time to the recipient’s day
For Russian destinations, think about when the recipient can comfortably accept flowers rather than choosing a time solely for the surprise. Express delivery in large cities is available in 1–2 hours after the order is confirmed. Other Russian delivery options include an exact time with a tolerance of plus or minus 30 minutes, or the windows 09–12, 12–15, 15–18 and 18–21. Orders can also be placed 1–30 days ahead, which helps when planning a birthday or anniversary.
When ordering across time zones, write down the intended date and time at the recipient’s location before selecting the delivery arrangement. Saint Petersburg delivery operates around the clock; that statement should not be extended to other destinations. The Russian express and time-window conditions also do not apply to orders abroad. For an overseas gift, use the destination page and clarify any timing requirement before making plans that depend on a particular arrival time.
For deliveries in Russia, the courier calls the recipient about 15 minutes before arrival, so the recipient should be able to answer an unfamiliar number. If they are absent, we agree a second delivery the same day or, with the sender’s consent, handing the flowers to a neighbour or concierge. Think about whether either handover would suit the recipient, especially for a personal gift. If secrecy matters, remember that a practical arrival call is still part of the delivery.
Choose flowers and wording that fit the relationship
Begin with colours and flowers the recipient enjoys, then consider where the bouquet will be displayed. A person taking flowers home from an office may appreciate a manageable arrangement more than a very large one. For a shared room or workspace, consider whether strong fragrance would be welcome. If you know the household has pets, check the suitability of the flowers before choosing; lilies are particularly dangerous to cats and should be avoided in a cat household.
Flower meanings vary between cultures, families and individuals, so the card is the clearest place to express your intention. For a Russian recipient, an odd number of stems is customary for a celebratory bouquet when the stems are being counted; even numbers are traditionally associated with mourning. If you are unsure about a colour’s meaning, use the recipient’s taste as your guide and make the occasion explicit in the message. A simple personal sentence usually communicates more reliably than an assumed floral code.
Our delivery is anonymous by default: the courier does not name the sender, and a card with your text is free. Include your name in the card if you want the recipient to know immediately who sent the flowers. For a colleague, use a warm but appropriate message that would be comfortable to read at work. For someone close to you, a specific memory or a few familiar words can make a gift sent from far away feel personal without needing a long explanation.
Help the bouquet settle in after delivery
For a bouquet of cut stems, prepare a clean vase and fresh water before arranging the flowers. Remove any leaves that would sit below the waterline, then trim the stem ends with a clean, sharp tool. Follow any care instructions supplied with the bouquet, particularly when flower food is included. Do not apply vase instructions to an arrangement fixed into a water-holding base; keep that base supplied with water without dismantling the design.
Place the flowers away from direct sunlight, heaters and ripening fruit, and check the water each day. Top it up as needed and change it if it becomes cloudy, cleaning the vase and removing damaged foliage. Different flowers age at different rates, so remove spent stems while keeping the remaining flowers arranged neatly. When sending a gift across distance, a short care note can be useful, especially if the recipient rarely keeps cut flowers at home.
Frequently asked questions
Does “the shipment was sent abroad” mean it has been delivered?
No. It indicates dispatch to another country, while delivery to the recipient needs a separate confirmation; check later updates or ask the service handling the order.
Can I order flowers for Russia while living in another country?
Yes, we deliver flowers across Russia. City delivery costs 500 RUB, while the operator confirms the charge for remote districts and suburbs when confirming the order.
Can Pyat Tsvetov deliver flowers outside Russia?
Yes, we deliver to 53 countries and more than 1630 cities listed on the Flower delivery abroad page. Choose a bouquet on the country or city page; the displayed ruble price already includes delivery.
Can I pay with a foreign bank card?
Online checkout uses CloudPayments, and payment is in rubles. Check the options displayed at checkout, as acceptance of every foreign card cannot be guaranteed.
Will the recipient be told who sent the flowers?
Delivery is anonymous by default, and the courier does not name the sender. Add your name to the free card if you want the recipient to know who the gift is from.
Ready to send a bouquet?
Pick a city, choose the flowers, and we will hand them over with a photo confirmation.
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