Where to Put the Delivery Address When Ordering Flowers Online
Put the recipient's address in the delivery or shipping address section when ordering flowers on a florist website. If a separate billing address is requested, enter the payer's address there; use delivery notes for access instructions rather than the main destination. Follow the labels shown on the website, because checkout layouts vary.
Customers ordering from abroad often need to separate three things: where the flowers are going, who will receive them, and who is paying. At Pyat Tsvetov (5 Flowers), we have served customers since 2011 and have three flower shops in Saint Petersburg. The checks below help you turn an address copied from a message into clear delivery information, whether you are sending flowers to a home, workplace or another agreed destination in Russia.
Separate the delivery address from your own details
Start with the destination where the recipient is expected to receive the bouquet. For a home delivery, that means their home address; for a workplace delivery, it means the workplace address. Your own address belongs only in a separate billing or customer address field if one is requested, rather than in the recipient's delivery details.
Keep names and telephone numbers attached to the right person. The recipient's name helps identify whom the flowers are for, while their telephone number allows the courier to contact them before arrival. Check international dialling codes carefully when you are ordering from another country, and avoid accidentally pasting your own number into a field intended for the recipient.
If the checkout has one address box, keep the complete destination together in that box. If it separates the address into fields, follow those labels and use any notes field for supplementary directions. Do not place essential information only in the greeting card message: that text is for the recipient, and it should remain separate from delivery instructions.
Make the Russian destination clear and complete
Check the city, street name, building number and apartment or office number against information supplied by the recipient. Include the region where it helps distinguish places with similar names. A familiar street name without a city is insufficient, and the city selected for delivery should match the written address.
Preserve every part of a building identifier, including any block, building or letter designation. Two addresses that differ by a small suffix can lead to different entrances or buildings. When working from a transliterated address, copy the spelling consistently and double-check the numbers rather than trying to improve an unfamiliar street name from memory.
Put entrance details, floor, intercom information and useful access directions in delivery notes if that space is available. Keep them brief and factual, such as which entrance serves the apartment or where reception is located. If a required field does not accommodate the address clearly, call 8 (812) 507-67-05 before completing the order instead of guessing which detail to leave out.
Bouquets we can deliver
Choose a destination that fits the recipient's day
A correct address is useful only if it suits the recipient's plans. Before choosing home or work, consider where they expect to be during the delivery period and whether they can take a call. A workplace bouquet can become awkward if the person has finished their shift or has no practical way to carry it home.
For an office, include the organisation name and the recipient's department when those details help identify them. For a hotel or another building with reception, confirm the recipient's connection to that location and any relevant receiving arrangements beforehand. Do not assume that a desk employee, security guard or reception team will accept flowers simply because they are present.
Choose the bouquet with the destination in mind as well. A large arrangement may be difficult to carry on public transport, while flowers delivered home can go straight into a suitable vase. Browse the bouquets catalogue with the recipient's space and journey in mind, and avoid relying on a particular flower colour to communicate a message that your card could express clearly.
Keep surprise delivery instructions separate from the card
For delivery with us, the courier calls the recipient about 15 minutes before arrival. Plan the surprise around that contact, and provide a number the recipient can actually answer. An instruction to avoid all contact would conflict with this delivery routine, so choose a time when a brief call is unlikely to cause difficulty.
Delivery is anonymous by default: the courier does not name the sender. A card with your text is free, so include your name in that message if you want the recipient to know who sent the flowers. For a birthday, congratulations or a personal thank-you, a short, recognisable sign-off can prevent confusion without revealing the gift beforehand.
Keep practical instructions out of the card and personal sentiments out of the address. If the recipient is absent, we agree a second delivery the same day or handing the flowers to a neighbour or concierge with the sender's consent. Think ahead about whether you would accept either handover option, especially when the bouquet carries a private or sensitive message.
Match the delivery time to the address
We deliver flowers across Russia, and city delivery costs 500 RUB. For remote districts and suburbs, the operator confirms the delivery price when confirming the order. Give the precise destination from the start, because a postal city name alone may not make it clear whether an address lies in a central area or farther out.
Express delivery in large cities takes 1–2 hours after the order is confirmed. Other timing options are delivery at an exact time with a tolerance of plus or minus 30 minutes, or windows of 09–12, 12–15, 15–18 and 18–21. Choose a period that allows the recipient to receive the flowers, rather than one that merely suits the moment you place the order.
You can also pre-order 1–30 days ahead, which helps when arranging a birthday or family occasion from abroad. Check the date and time at the destination carefully if you are in a different time zone. In Saint Petersburg, delivery is available around the clock; see delivery and payment information when planning the order, and call if the timing needs clarification.
Review the order before payment and prepare for arrival
Before paying, read the address as though you were seeing it for the first time. Confirm that the city, building, apartment or office, recipient's name and telephone number describe the same destination. Then check the delivery date, timing and card text separately, paying particular attention to details copied from older messages.
Online checkout uses CloudPayments. Check the payment options displayed at checkout, especially when ordering from abroad, because acceptance of every foreign card cannot be promised. If a billing address is requested, use the payer's details there and keep the recipient's destination in the delivery address section.
Once the flowers arrive, the recipient should put cut stems into a clean vase with fresh water and remove any leaves that would sit below the waterline. When choosing a workplace delivery, consider whether a vase will be available and how soon the flowers can be put in water. Our guide to keeping cut flowers fresh gives practical next steps for caring for the bouquet.
Frequently asked questions
Do I enter my address or the recipient's address?
Enter the recipient's destination in the delivery or shipping address section. Use your own address only where a separate billing or payer address is requested.
Where should I put the apartment number and entrance instructions?
Keep the apartment number with the main delivery address, following the fields provided. Add entrance, floor and intercom details in delivery notes if that space is available.
Can I send flowers without the courier naming me?
Yes, delivery is anonymous by default, and the courier does not name the sender. A card with your text is free, so you can decide whether to identify yourself in the message.
What happens if the recipient is not at the address?
We agree a second delivery the same day or handing the flowers to a neighbour or concierge with the sender's consent. The courier calls the recipient about 15 minutes before arrival.
Can I pay for delivery to Russia with a foreign card?
Online checkout uses CloudPayments, but acceptance of every foreign card cannot be promised. Check the options displayed at checkout before proceeding with payment.
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