Russia-issued Mastercard cards and international transactions
Mastercard’s published suspension announcement states that cards issued by Russian banks are not supported by its network outside Russia. For an official decision about your particular card, check Mastercard’s notices and your issuing bank’s guidance; a card working domestically does not establish that it can make international payments. At Pyat Tsvetov (5 Flowers), online checkout uses CloudPayments, and you should check the payment options displayed there without assuming that a foreign-issued card will be accepted.
Customers ordering flowers from abroad often bring us two separate concerns: whether their card can pay and whether the bouquet can reach someone in Russia. The country where you are sitting, the country that issued your card and the delivery destination are different details, so a Russian delivery address alone does not answer the payment question. We have operated in Saint Petersburg since 2011, with three own flower shops, and deliver flowers across Russia. This guide separates the card checks from the practical choices that make a flower order clear.
What the Mastercard restriction means for your card
Start with the issuing bank, rather than the Mastercard logo on the card or the currency shown beside a bouquet. A Mastercard issued by a Russian bank and a Mastercard issued by a bank abroad fall into different situations under the suspension announcement. Your bank can explain the restrictions attached to your specific card and account. When asking for guidance, describe the intended purchase as an online flower order and give the merchant’s country and the checkout currency.
An official network announcement explains the broad restriction; it does not confirm that a particular checkout attempt will succeed. Likewise, an old successful purchase, a friend’s experience or a general article about international cards cannot establish present acceptance for your card. Check the current notice and your bank’s guidance before relying on the card for a date-sensitive gift. Keep the payment question separate from the delivery schedule until you know whether you can complete checkout.
Check CloudPayments before relying on a delivery date
Our online checkout uses CloudPayments. Review the options displayed when you reach the payment stage, because we cannot promise acceptance of every foreign card. The fact that you can select a bouquet or enter a Russian address does not mean the payment has been accepted. If payment fails, read the message carefully and ask your issuing bank about the attempted transaction before making further attempts.
Record the time of the attempt and the wording of the error so that you can describe the problem precisely to your bank. Do not send anyone your full card number, security code or one-time authentication code when seeking help. Our guide to an international card declined in Russia provides further context for the payment question. For questions about the flower order itself, call 8 (812) 507-67-05; delivery planning should follow the order’s confirmation.
Bouquets we can deliver
Prepare the bouquet, address and message together
Choose the bouquet with the recipient’s taste and the occasion in mind before moving into payment. A favourite colour or a preference for a compact arrangement is more useful than choosing solely by a flower’s supposed universal meaning. For a colleague, keep the message warm and professional; for a close relative, a specific personal sentence usually says more than a formal greeting. Browse the bouquets catalogue with those details in mind, then check that the selected arrangement suits the setting where it will be received.
Prepare the delivery address, recipient’s contact details and card text together so that the order is internally consistent. Include useful access information you actually know, such as an entrance or office name, and check spelling and numbers before submitting. A card with your text is free, and delivery is anonymous by default: the courier does not name the sender. If you want the recipient to know who sent the flowers, sign the card clearly rather than relying on the courier to explain.
Choose timing around the recipient’s day
In large Russian cities, express delivery takes 1–2 hours after the order is confirmed. Other options include delivery at an exact time with a tolerance of plus or minus 30 minutes, or the windows 09–12, 12–15, 15–18 and 18–21. You can also pre-order 1–30 days ahead. Use the recipient’s local time when planning, and allow the payment and confirmation steps to be resolved before treating an express arrival as scheduled.
Choose a window when the recipient is likely to be available, especially for a workplace gift or a visit arranged around other commitments. City delivery in Russia costs 500 RUB; for remote districts and suburbs, the operator confirms the price when confirming the order. Saint Petersburg delivery is available around the clock, while that statement should not be applied to every Russian destination. Read the delivery and payment information alongside your chosen timing so that the address, delivery charge and schedule are considered together.
Make a surprise practical and help the flowers settle in
The courier calls the recipient about 15 minutes before arrival, so plan a surprise that can accommodate that contact. An anonymous delivery can still include a personal card, and a signed message helps the recipient understand an unexpected gift. If the recipient is absent, we agree a second delivery that day or handing the flowers to a neighbour or concierge with the sender’s consent. If you already know about a meeting, journey or building-access difficulty, account for it when choosing the delivery window.
Once the flowers arrive, simple care is more useful than elaborate home remedies. For a cut bouquet, use a clean vase, remove leaves that would sit below the waterline and recut the stems with a clean, sharp tool before placing them in water. Follow any care instructions supplied for the particular arrangement, especially if it is presented in a container rather than as loose stems. Keep the flowers away from direct heat and sunlight, check the water regularly, and remove spent blooms as they fade.
Ordering flowers abroad is a separate delivery choice
A search about international Mastercard transactions may also come from someone in Russia who wants to send flowers to another country. We deliver abroad to 39 countries and more than 1090 cities, including destinations in the USA, United Kingdom, Spain, Vietnam, Turkey, France, Kazakhstan and Belarus. Check the full country and city list on Flower delivery abroad, which is in Russian. The destination list establishes where we deliver; it does not establish whether your card can complete an international payment.
For an order abroad, choose a bouquet on the country or city page, enter the address and card text, and pay online in rubles. The displayed price is already converted to rubles and includes delivery. The Russian city delivery fee and the Russian express and time-window conditions described above do not apply to these international orders. Before a gift tied to an anniversary or other fixed date, check the destination details and the options shown at checkout, and call us if you need clarification about the order.
Frequently asked questions
Can a Mastercard issued by a Russian bank be used abroad?
Mastercard’s published suspension announcement states that cards issued by Russian banks are not supported by its network outside Russia. Consult the current official notices and your issuing bank for guidance on your specific card.
Can I pay for flowers to Russia with a foreign-issued Mastercard?
Online checkout uses CloudPayments, but acceptance of every foreign-issued card is not guaranteed. Check the payment options displayed at checkout and ask your issuing bank about any declined attempt.
How quickly can you deliver flowers in Russia?
Express delivery in large cities takes 1–2 hours after the order is confirmed. Exact-time delivery with a tolerance of plus or minus 30 minutes, specified time windows and pre-orders 1–30 days ahead are also available.
Will the recipient be told who sent the flowers?
Delivery is anonymous by default, and the courier does not name the sender. A card with your text is free, so sign it if you want the recipient to know who the gift is from.
Can I order flowers for delivery outside Russia?
Yes, we deliver to 39 countries and more than 1090 cities abroad. Choose a bouquet on the destination’s page and pay online in rubles; the displayed price includes delivery, subject to completing payment through the options shown at checkout.
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